Disclaimer

1. General Disclaimer

The information provided on the Orviyo website (including all pages, blog posts, case studies, and marketing materials) is for general informational and promotional purposes only. While we make every effort to ensure the accuracy and completeness of the information presented, Orviyo Technologies makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on this website.

Any reliance you place on such information is strictly at your own risk. Orviyo Technologies shall not be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, arising from the use of this website or the information contained herein.

2. Informational Nature of Website Content

All content on the Orviyo website — including descriptions of features, capabilities, use cases, industry applications, and platform demonstrations — is provided for informational and illustrative purposes only.

Specifically:

• Feature descriptions are accurate at the time of writing but may not reflect the current state of the platform. Features may be added, modified, or removed without prior notice.
• Use case examples are illustrative scenarios designed to help you understand how Orviyo could be applied to your business. They are not guarantees of how the platform will perform in your specific context.
• Industry-specific content describes general automation possibilities for each industry. Actual implementation will vary based on your specific business processes, systems, and requirements.
• Platform demonstrations (including the demo page) show representative examples of Orviyo's capabilities. Live performance may differ based on configuration, data quality, and integration complexity.
• Pricing information (where shown) is indicative only and subject to change. Final pricing is determined through a consultation and proposal process.

3. No Guaranteed Business Outcomes

Orviyo is a tool that helps businesses automate communication and operational workflows. Like any business tool, its effectiveness depends on many factors that are outside our control.

We do not guarantee:

• Specific increases in lead volume, conversion rates, or revenue
• Specific reductions in response time, operational costs, or staff workload
• That automation will replace the need for human oversight or intervention in all cases
• That the platform will be suitable for every business type, size, or use case
• That results achieved by one business will be replicated by another
• Uninterrupted, error-free operation of any automated workflow

Business outcomes depend on factors including but not limited to: the quality of your existing customer data, the clarity of your business processes, the responsiveness of your team to qualified leads, market conditions, competitive landscape, and the quality of your product or service offering.

Any projections, estimates, or examples of potential outcomes discussed during consultations, in marketing materials, or on this website are illustrative only and should not be relied upon as predictions of actual results.

4. Automation Limitations

AI-powered automation, including the technology underlying Orviyo's platform, has inherent limitations that users should be aware of:

• AI responses are not infallible — AI systems can misunderstand queries, provide incorrect information, or respond inappropriately in edge cases. Human oversight is recommended for high-stakes customer interactions.
• Context limitations — AI may not always correctly interpret ambiguous, highly technical, or emotionally complex customer messages. Escalation to human agents is built into our workflows for this reason.
• Language and dialect variations — while our AI supports multiple languages and regional dialects, performance may vary for less common languages or highly localised expressions.
• Integration dependencies — automated workflows that depend on third-party systems (CRMs, calendars, booking platforms) are subject to the availability and reliability of those systems.
• Training data limitations — AI performance is influenced by the quality and quantity of training data. Custom configurations require adequate data and a setup period to reach optimal performance.
• Regulatory compliance — while we design our platform with compliance in mind, it is the client's responsibility to ensure that their use of Orviyo complies with all applicable laws and regulations in their jurisdiction, including data protection, consumer protection, and industry-specific regulations.

We continuously work to improve our AI systems and address known limitations. If you encounter unexpected behaviour, please report it to our support team immediately.

5. Consultation Guidance Limitations

The free consultation offered by Orviyo is designed to help you understand how our platform could be applied to your business. It is an exploratory and informational session, not a formal business, legal, financial, or technical audit.

During a consultation, our team may:

• Suggest potential automation workflows based on the information you provide
• Estimate implementation timelines and complexity
• Discuss potential benefits and use cases relevant to your industry
• Provide indicative pricing information

All suggestions, estimates, and recommendations made during a consultation are based on the information available at the time and are subject to change following a more detailed assessment. They do not constitute a binding proposal, contract, or guarantee of any kind.

We strongly recommend that you independently evaluate any recommendations made during a consultation before making business decisions based on them.

6. Third-Party Integrations

Orviyo integrates with a range of third-party platforms and services, including messaging automation platforms, CRM systems, calendar applications, and communication tools. The following disclaimers apply to these integrations:

• Third-party availability — Orviyo's functionality that depends on third-party services is subject to the availability, reliability, and terms of those services. We are not responsible for downtime, changes, or discontinuation of third-party platforms.
• Messaging automation — use of messaging automation is subject to the messaging platform's policies and terms of service. Orviyo cannot guarantee approval of messaging accounts or message templates, as these decisions are made by the platform.
• API changes — third-party APIs may change without notice, which could temporarily affect integrations. We work to update our platform promptly when such changes occur.
• Third-party data practices — data processed through third-party integrations is subject to those parties' own privacy policies and terms. Orviyo is not responsible for the data practices of third-party services.
• No endorsement — reference to third-party services on our website does not constitute an endorsement of those services. We recommend that you review the terms and privacy policies of any third-party service before using it.

7. AI & Technology Limitations

Orviyo uses artificial intelligence and machine learning technologies to power its automation capabilities. Users should be aware of the following inherent characteristics of AI systems:

• Probabilistic outputs — AI systems generate responses based on statistical patterns, not deterministic rules. This means responses may occasionally be unexpected or suboptimal.
• Continuous learning — AI models improve over time with more data and feedback, but this also means performance characteristics may change between updates.
• Bias considerations — AI systems can reflect biases present in their training data. We actively work to identify and mitigate bias in our systems, but cannot guarantee complete neutrality in all cases.
• Not a substitute for human judgment — AI automation is designed to handle routine, high-volume interactions efficiently. It is not a substitute for human judgment in complex, sensitive, or high-stakes situations.
• Technology evolution — the AI and automation landscape evolves rapidly. Features, capabilities, and limitations described today may change as the technology advances.

8. External Links

Our website may contain links to external websites, resources, and third-party content. These links are provided for your convenience and information only. Orviyo Technologies:

• Does not endorse, control, or take responsibility for the content of external websites
• Cannot guarantee the accuracy, completeness, or availability of external content
• Is not responsible for the privacy practices of external websites
• Does not accept liability for any loss or damage that may arise from your use of external websites

We recommend that you review the terms of use and privacy policy of any external website you visit through a link on our site.

9. Not Professional Advice

Nothing on the Orviyo website or communicated during a consultation constitutes professional legal, financial, accounting, tax, or regulatory advice. The information we provide is general in nature and relates specifically to our AI automation platform and its potential applications.

Before implementing any automation solution that may affect your business operations, customer relationships, data handling practices, or regulatory compliance, we strongly recommend that you:

• Consult with qualified legal counsel regarding compliance with applicable laws and regulations
• Consult with a qualified financial advisor regarding any financial implications
• Conduct your own due diligence on the suitability of any technology solution for your specific business context
• Review the terms of service of any third-party platforms you plan to integrate with

Orviyo is not liable for any decisions made based on information provided on our website or during consultations.

10. Changes to This Disclaimer

We reserve the right to update this Disclaimer at any time to reflect changes in our services, technology, or applicable law. Changes will be effective immediately upon posting to this page. The "Last updated" date at the top of this page will be revised accordingly.

We encourage you to review this Disclaimer periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Disclaimer.

11. Contact Us

If you have questions about this Disclaimer or need clarification on any of the limitations described here, please contact us. We're committed to being transparent and will respond to every inquiry personally.